Digital surveys in the healthcare sector
Staff unit quality management
AWO Altenhilfe GmbH
We were able to define the necessary information material, questions and processes with SayWay. Today, we can say that senior citizens, relatives and visitors in our senior citizen centres make good use of our feedback terminals. We have increased the number of responses 10-fold, compared to the previous, paper-based feedback method.
Prim. Dr. Christian Wiederer
Specialist for physical medicine and general rehabilitation
President of the Austrian Society of Physical Medicine and Rehabilitation
It is particularly important to our team to receive prompt feedback from our patients in order to react rapidly and implement improvements. A written feedback system is not just too slow for us, in many cases it is not meaningful enough. SayWay allows our guests to immediately express themselves positively or negatively, giving us the opportunity to improve our processes in a timely manner based on the case in question.
Head of the staff unit quality management and
clinical risk management, Essen University Hospital
We are very satisfied with the establishment of the electronic feedback system. We can now ascertain more easily what processes can and must be improved for our patients and visitors. The easy to use feedback system also makes it simpler and more attractive to our older patients and guests. The flexible dashboard easily provides a general, but also more detailed, overview of all feedback.
Personalised improvements, very important to us, were then implemented in a prompt and attentive manner.
Senior citizen’s centre St. Raphael, Caritas
SayWay terminals impressed us very much when we compared their price-performance relationship with other suppliers, particularly with regards to operability and the menu system. The final decision for the SayWay floor stands was an easy one, thanks to the excellent support provided by the SayWay team. Compared to when we used to collect paper-based feedback from our customers every two years, the round the clock satisfaction survey is an enormous asset; we can record the praise, but also take immediate action following any complaints. The level of feedback has increased significantly, as has the meaningfulness of such permanently up-to-date feedback.
Quality and process manager
Asklepios Clinic Harburg
We decided to establish an electronic feedback system in addition to the already existing paper-based continuous patient surveys. We were excellently supported during the planning and development phase. Thanks to the features offered by SayWay, we have the opportunity to evaluate the satisfaction of our patients individually and to react rapidly to feedback.
Specialist in integrated care | Strategic purchasing
Meconex and Centramed, operators of group practices in Switzerland
We are very satisfied with the range of services provided by SayWay. They documented carefully from the start, familiarised us with the topic, provided examples and a lot of excellent input, all due to their great expertise. Rapid reaction time and genial programme flexibility – names and questions can be edited within minutes. The devices are also very attractive. In addition to the great service, the pricing in Switzerland was also very fair. Both our patients and ourselves have profited greatly from SayWay. Thank you very much.
Prof. Maria Eberlein-Gonska
University Hospital Carl Gustav Carus
at the Technical University of Dresden
We have learned a lot about the topic of digital feedback working with SayWay. The idea arose through digital feedback in other service sectors that showed the clear benefits of immediate/rapid action against dissatisfaction. An important driving force was to move the responsibility for complaints processing from the central area of quality and medical risk management to the actual areas of responsibility, so that contact persons could react directly to messages and initiate improvement measures.
Dr. med. Florian Elgeti
Radiology practice Am Marstall – Hanover
We have sharpened our awareness of the essentials in our radiology practice with SayWay med. Our focus is now aimed at patient and employee satisfaction!
Sebastian van Elk
Assistant manager organisation development
Krankenhäuser und Senioreneinrichtungen Wesel-Emmerich/Rees GmbH
I was positively surprised, both by the feedback figures, and by the variety of evaluation options. The findings deliver a dataset that is significantly better, more specific and larger than what we could previously obtain. The total volume of feedback has tripled compared to previous annual figures!
Pharmacist, Günter Brands e.K.
Expert pharmacist for dispensing pharmacies
As a customer-oriented pharmacy, we try to continuously improve ourselves. Our SayWay is a great help here. Customer praise and criticism reaches us in a simple manner. Constructive criticism helps us review and improve our actions. And customer praise increases our motivation and deal with the requirements of our work in a better way.
Facility manager of the Caritas centre, Neustadt
With SayWay, we constantly receive important information about appointment allocation and give our customers the opportunity to share their impressions about the quality of advice directly with us. The attractive terminal invites people to enter information, as shown by the large volume of feedback from our customers.
Setting up the surveys and evaluating the results are easy to do and contact with SayWay is customer-oriented, reliable and fast.