SayWay Terminal
Industry experience and high standards for your success
Kunden-Feedback In Echtzeit
With the complete solution of SayWay med
Arrange your individual consulting session now
The challenge
A lot of work, little output?
Conducting paper-based quality management surveys is not for the faint of heart. The enormous effort for all involved bears a poor relation to the results and the resulting changes.
Your companion in the digital world
Desire for progress, instead of frustration due to manual processes
We know the challenges of digitalization in healthcare. For this reason, SayWay med is committed to future-oriented quality management together with you.
Step by step
The plan to digitize your quality management
To better results in less time. With SayWay Med, you discover weak points in real time while maintaining focus on what’s important: Your patients.
Step 1
Actual analysis with med survey experts
Step 2
Individual conception of your pilot project
Step 3
Presentation project plan and references
Step 4
Implementation of pilot project and roll-out
Step 5
Ongoing support and reporting
Win-Win Experiences with SayWay Med
Digital surveys enable continuous improvements in the everyday lives of your patients and employees. At the same time, we create added value for your entire company.
Daniel Gier
Managing Director
MedAix
“In our physiotherapy practices and health-oriented training centers, people come first. Therefore, we place very high value on living a high-quality service as well as a customer-enthusiastic service culture. With SayWay’s feedback system, we have the opportunity to get timely feedback from our patients and customers in order to react and make improvements as quickly as possible. With ten locations now, SayWay also helps us compare and keep service high across all locations. We are pleased with the very good reviews from our patients and customers – this motivates us to do our best every day.”
Ferdinand Mitschke
Managing Director
Mitschke Sanitätshaus GmbH | Medical supply store
“With SayWay med, we determine the satisfaction of our customers via the Net Promoter Score (NPS) at various customer contact points in our stores. We have been using SayWay med for several years and the surveys are very well received by our customers. This allows us to make our primary goal measurable: to permanently increase customer satisfaction. The cooperation with the SayWay med team is based on partnership. The team works with commitment, quickly and also offers solutions for individual issues.”
Dr. Florian Elgeti
Specialist for Diagnostic Radiology, Nuclear Medicine
X-ray practice Am Marstall
“With SayWay med, we have sharpened our focus on the essentials in our radiology practice. Patient and employee satisfaction thus always remain in focus!”
Johannes Keuck
Facility Manager of the Caritas Center Neustadt
Caritas Association for the Diocese of Speyer e.V.
“SayWay continuously provides us with important information on the allocation of appointments and gives our customers the opportunity to share their impressions of the quality of advice directly with us. The appealing terminal invites people to vote, as the numerous feedbacks from our customers show. Setting up the survey and evaluating the results is easy to do, and contact with SayWay is customer-oriented, reliable and fast.”
Günter Brands
Specialist Pharmacist for Offical Pharmacy
Apotheker Günter Brands e.K. | Pharmacy
“As a customer-oriented pharmacy, we are always trying to develop further. Our SayWay is a great help to us in this. Customer praise and criticism reach us in a simple way. Constructive criticism helps us to rethink our own actions and become better. And customer praise helps us to motivate better again and to cope better with the demands of our work.”
Axel Trompeter
Facility Management
Seniors Center St. Raphael
“In the price-performance comparison with other suppliers, under special consideration of the operability and the menu system, SayWay strongly convinced us with its terminal. The final decision in favor of SayWay’s floor stand was ultimately made easy for us by the excellent support of the SayWay team. Since we used to collect paper-based feedback from our teams every two years, the round-the-clock satisfaction survey is an enormous asset for us – for collecting praise, but also for promptly directing any complaints. The volume of feedback is many times higher, and consequently so is the informative value of the always up-to-date feedback.”
Dr. Christian Wiederer
Facharzt für Physikalische Medizin & Specialist for Physical Medicine & General Rehabilitation | President of the Austrian Society for Physical Medicine & Rehabilitation
Clinic am Kurpark Baden
“It is particularly important to our team to receive timely feedback from our patients so that we can react and make improvements as quickly as possible. A written feedback system is not only too slow for us, but also not meaningful enough in many cases. SayWay med offers our guests the opportunity to immediately point out positive and also negative things and gives us the opportunity to carry out improvement processes on an up-to-date and occasion-related basis.”
Regina Schönach
Specialist Integrated Care | Strategic Purchasing
Meconex and Centramed
“We are very satisfied with the service of SayWay med. From the very beginning, they documented very well, introduced us to the topic, sent us samples and simply provided a lot of good input, which they have thanks to their great experience.
The response time is very fast, the flexibility of the program is brilliant – within minutes names or questions can be adjusted. The equipment is also very appealing. And besides the great service also to Switzerland, the price is very fair. Both we and our patients can benefit a lot from SayWay med.”
Sebastian van Elk
Deputy Head of Organizational Development
Clinics und Senior resident homes
“I am positively surprised by both the feedback numbers and the versatility of the evaluation options. The results provide us with a much better, more specific and larger data set than we have been able to compile so far. The total number of feedbacks exceeds our previous annual numbers by a factor of three!”
Michael Wurm
Quality Management Staff Office
AWO Altenhilfe GmbH | Elderly care
“Together with SayWay, we were able to define the necessary information materials, questions and processes. Today we can say that seniors, relatives and visitors to our senior centers use the feedback terminals very well. Compared to the old, paper-based feedback process, we were able to increase the number of feedbacks by 10 times.”
Prof. Maria Eberlein-Gonska
Head of the Central Quality and Medical Risk Management Department
University clinic Carl Gustav Carus Dresden
“On the subject of digital feedback with SayWay med, we have learned a lot. The idea arose from digital feedback in other service areas with the clear advantage of immediate or faster action in the event of dissatisfaction. Above all, an important driving force was that of locating the responsibility for complaint processing from the central area of quality and medical risk management to the responsible areas, so that the contact persons can react immediately to the report and initiate improvement measures.”
Celebrating success together
Here’s what happy healthcare companies have to say
We want to increase customer satisfaction. Our own customers are no exception. Their success is not only a central factor in our work, but also our daily aspiration and drive.
Product diversity made in Germany
Fast patient feedback at any place at any time
Feedback terminals need to be where patients use them – on the wall, on the floor, on the table or as a mobile device in the hand. Includes autostart function, WLAN and SIM connectivity, and SafeBox shipping.
Request a live demo free of charge and advance digitalization
You will receive an actual analysis and discover the ease of use of the SayWay med system – 30 minutes, free of charge, customized.